Web Hosting
Recurring Costs
Are there any recurring costs involved with owning a website?
Yes, after design and development of the website – you need to invest in regular maintenance of your website to keep it up to date to provide your end user with the best experience + you need to pay for recurring cost of website hosting based on the hosting package you select for your website.
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Customer’s Queries
How quick you’re in replying and solving your customer’s queries?
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Web Consultancy
I know nothing about setting up a website. Can you provide and advise me on everything I need?
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Hourly or Project Basis
Do you charge on a per hour or per project basis?
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Shared Hosting Plan
Will someone else on the server be able to access my website files if I have a Shared Hosting Plan?
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Unlimited Access
Will I have unlimited access to update and make changes to my pages?
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FTP Access
Will I have FTP Access?
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Hits, Impressions & Visitors
What’s the difference between hits, impressions and unique visitors?
Hits – these are number of objects that have been transferred to your visitor’s web browser. So if your page has 10 images on and it is downloaded once then you will have received 11 hits (1 HTML page + 10 images).
Impressions/Pageviews – the number of pages that were viewed by your visitors.
Unique Visitors – the number of people that visited your site.
Thus if I visit your site and go to 3 pages, each of which has 5 images on it your stats program will report the following: 18 Hits; 3 Impressions; 1 Unique Visitor.
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Operating System on Server
What operating system is available on your servers?
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Uptime
What is uptime?
Uptime is the amount of time that your website is available and online throughout the month. Thus if your website has 100% uptime it means that your site was not down for any time throughout the month. If your site was down for a total of 45 minutes in the month then your uptime was approximately 99.9%.
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SSL Secure Server
What is an SSL Secure Server?
The Secure Sockets Layer (SSL) is a commonly used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet’s Hypertext Transfer Protocol (HTTP) and Transport Control Protocol (TCP) layers. The “sockets” part of the term refers to the sockets method of passing data back and forth between a client and a server program in a network or between program layers in the same computer. SSL uses the public-and-private key encryption system from RSA.
SSL is an integral part of most Web browsers (clients) and Web servers. If a Web site is on a server that supports SSL, SSL can be enabled and specific Web pages can be identified as requiring SSL access. So in simpler terms, with an SSL Web Server Certificate on your website, any information sent to your web server is encrypted or scrambled, making it impossible to intercept or steal.
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Web Hosting
What is Web Hosting?
Web hosting is an allocated amount of disk space for your domain name on a computer that serves the information stored on it to the internet. It is where all the files that make up your web site can be found. Hosting removes the need of you having to provide and maintain expensive and complicated servers.
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PHP
What is PHP?
This is a programming language which enables your website to be more dynamic.
PHP is a HTML embedded scripting language that lets you create dynamic web pages. It is an open source, server-side, and cross-platform scripting language. PHP-enabled web pages are treated just like regular HTML pages and you can create and edit them the same way you normally create regular HTML pages.
Each programming language has its own benefits. Find out more at www.php.net
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What is Disk Storage Space?
What is Disk Storage Space?
Disk Storage Space or Quota refers to the amount of server disk storage specifically allocated to your account. This space is used to store your web site files, the html, graphics, audio clips, POP mail messages, pdfs, software and any other files that make up your web site. Each of our hosting plans include a generous allotment of disk storage space, but additional space can be purchased for any account as is necessary.
Web or disk space is the size that your website can be. All the pages, words, images, scripts, databases and other files take up space. Your logs (stats) and emails will also take up web space. This space is measured in Bytes, KiloBytes (thousands of bytes) and MegaBytes (millions of bytes).
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Data Transfer
What is Data Transfer?
In general, any outward bound traffic from a web site, with the exception of e-mail, is considered to be data transfer. Every time a person visits your site every web page, image, midi file, quicktime video, etc. is viewed, data transfer is generated. VirtualReality offer plans that include a generous amount of free data transfer which should be more than enough for most sites. Additional data transfer beyond the threshold of most sites can be purchased at a relatively small charge to support the increased traffic.
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Anonymous FTP
What is Anonymous FTP?
Enabling anonymous FTP(File Transport Protocol) allows visitors to access your web site to upload and/or download files without a unique id and password. By controllable anonymous FTP, we are referring to an environment whereby anonymous access can be limited to specific files and directories.
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KB, MB & GB
What are Kilobytes (KB), Megabytes (MB) and Gigabytes (GB)?
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Cheapest Web Host
Should I simply choose the cheapest web hosting company?
We do not believe that you should simply go for the cheapest web hosting offered. The simple fact is that a web hosting company needs to make enough money to provide a decent level of technical support and service. If a web hosting package seems too good to be true, it probably is.
Our aim is simply to deliver the best web hosting ever that will delight all of our clients. This obviously entails many aspects, many of which cost money.
The Dedication issues:
- We are 100% committed to delivering the best service. We are passionate about this. Of course everybody says this so these words probably sound hollow.
- We will happily deal with any problems that you have until you are fully satisfied. We will not spare any time or effort to help you until your problem is 100% solved.
- We aim to be your internet partners as opposed to simply your internet providers. We are continually working at improving all facets of our service and our offerings.
The Bandwidth issues:
- We also host all of our client websites on the best and latest servers ensuring that your sites are as stable and reliable as possible.
The Support issues:
- We employ dedicated Client Services consultants to ensure the best local telephonic support possible.
- We have monitoring systems to ensure that if our servers crash we will know about it instantly.
- We have remote reboot devices to ensure that if our servers crash we will be able to get them up and running asap.
We simply do not compete on price for the service we offer. We know that there are many many cheaper options available. We do believe that the Web Hosting we provide is not a commodity and is good value at the price we charge.
The simple truth is that if we could offer our hosting services at much cheaper prices but we would then have to cut back on many of our support, bandwidth and server offerings. We could not then ensure top notch service and reliability. And these are non-negotiables for us.
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Hosting Refund
Is my hosting fee refundable?
Unfortunately we do not offer refunds on our web hosting accounts.
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Host My Site
If I have my site designed myself can I still host with you?
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Site Not Active
I have been notified that my account has been set up but my site is still not active. Why it is so?
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Additional Bandwidth
How much does additional bandwidth cost?
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Hosting Setup
How long does it take for a hosting account to be set up?
New accounts are guaranteed to be set up within 24 hours from the time we receive your order’s payment. It is usually setup and accessible within 10-15 minutes even. Once an account is set up an activation notice will be sent to you via e-mail including your account information. You can begin uploading files to your new website immediately. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.
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Hosting Billing
How is billing handled?
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Transfer Files to Website
How do I transfer files to my website?
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Email Account in Outlook Express
- Open Outlook Express by double-clicking the Outlook Express icon on your desktop.
- The first time you start Outlook Express the Internet Connection Wizard will run. Select Create a new Internet mail account and click Next to continue.
- On the Your Name screen type in your name as you would like it to appear on your outgoing e-mail messages and click Next to continue.
- Type in your @yourdomain.com e-mail address on the Internet E-mail Address screen. Click Next to continue.
- On the E-mail Server Names screen, select POP3 from the drop down list. In the space provided below Incoming mail (POP3, IMAP or HTTP) server:, enter mail.yourdomain.com. Type in mail.yourdomain.com as your Outgoing mail (SMTP) server: and click Next to continue.
- On the Internet Mail Logon screen, type in your VirtualReality user name in the field titled Account name:. Your user name is everything leading up to, but not including the @yourdomain.com part of your e-mail address. For example, if your e-mail address is name@yourdomain.com, you would enter name@yourdomain.com as your Account name:. In the Password: field, enter in your assigned password. If you do not wish to enter your password every time you check your e-mail, put a check in the box labeled Remember password. Click Next to continue.
- You have now set up Outlook Express as your e-mail program. Click Finish to begin sending and receiving e-mail.
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Publish Website
How do I publish or upload my website to the internet?
The most common way of uploading files to your site’s account is by using FTP. When you sign up you will be sent your FTP account and details that lets you access files in your account.
You can then use a FTP tool to transfer your website files from your hard drive to your FTP account on the web server. You can use a dedicated FTP program such as WS_FTP, CuteFTP or FileZilla. Alternately you can use the built in Windows or Internet Explorer FTP program. If you prefer a Web interface, you can use your account control panel’s File Manager instead.
We suggest using dedicated FTP programs because these programs have the best user interfaces and support advanced options like setting file permissions and resuming aborted file transfers.
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Access cPanel
How do I access my cPanel website control panel?
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Editing mySQL Database
How can I edit a mySQL database table without creating an application?
Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.
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Type of Computer Used
Does it make a difference what type of computer I use?
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FTP & Email
Does e-mail or FTP count against my bandwidth limit?
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Sub Domains
Does VirtualReality support subdomains?
VirtualReality supports subdomain names with most of our web hosting packages, such as “name.yourdomain.com”.
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Adult Content
Does VirtualReality host adult content websites?
No. Hosting companies that host adult content websites are not good choices for your hosting needs as they require a lot of bandwidth and will considerably slow down your site’s response time. Pornographic content is also in violation of our acceptable use policy and our service agreement. There are legal and ethical issues involved in hosting of sites containing pornographic material. Any user of our services who is found to have pornographic content on their site, or links to pornographic sites, will have their account closed and deleted within 24 hours.
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Control Panel
Does VirtualReality have a “Control Panel” or some other utility to manage my website?
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MySQL
Do you support mySQL?
Yes. All of our servers support MySQL.
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Forced Advertising
Do you require “Forced Advertising” on my website?
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Windows Based Hosting
Do you offer Windows based hosting?
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Internet Access
Do you offer Internet access?
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Host Any Domain Name
Can you host domain names other than .com .net .org .biz .info and .us?
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Streaming Audio & Video
Can I utilize Streaming Audio/Video?
Streaming audio and video is available on most business grade hosting plans. VirtualReality’s Host Manager can work with you to deliver an audio/video-based streaming multimedia content through your website.
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Commercial Account
Can I use my account for commercial purposes?
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Upgrade Hosting
Can I upgrade my hosting plan at any time?
Yes, you can upgrade your account at anytime transparently. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading.
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Number of Visitors
Can I track the number of visitors my site gets?
Yes you can. Your web hosting package has a stats program that will report, amongst other things, the number of hits, impressions and unique visitors. These stats use your log files to generate visitor information.
You can also use remote tracking solutions (such as TheCounter.com or Sitemeter.com) which entail adding some JavaScript to your site. This JavaScript is then used to track visitor data
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Statistical Data
Can I obtain Statistical Data?
Web-based access to Webalizer statistics is available on all hosting plans. Webalizer gives you the ability to track what domains are accessing your web site, how many “visitors” you are getting, search terms used, how much data is being transferred and much more.
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Disk Space & Bandwidth
Can I monitor my disk space and bandwidth usage?
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Additional Domain on Hosting
Can I have additional domain names point to my hosting account?
You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).
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Domain & Hosting Renewals
Aren’t my domain renewal and my hosting account renewal the same thing? Why separate charges?
Domain name renewals and hosting account renewals are separate services and are billed separately. You may have registered your domain name with one of many domain name registrars. If your domain name is registered with another registrar, you will receive your domain name renewal from that registrar. If your domain name is registered with VirtualReality, you will receive your domain name renewal notice from us.
If VirtualReality hosts your website, you will receive your hosting account renewal notice from us. If you let your domain name expire (no matter the registrar), your website will not be accessible, even if the hosting account is still active (no matter the hosting company). Domain names are recorded through the main domain registry (so no 2 parties can register the same domain name worldwide) but your web hosting account can only be active at 1 web hosting company. We will not have records of your domain name account’s username and password if you created your own domain account with other company.
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Cost for SSL
Are there any extra costs involved in hosting a secure site (i.e. having a SSL certificate)?
Yes, you’ll need to get a digital certificate from a Certificate Authority. This will be an additional cost over and above your hosting fee. Please contact us if you need to set up your SSL certificate.