Hosting Refund
Is my hosting fee refundable? Unfortunately we do not offer refunds on our web hosting accounts.
Host My Site
If I have my site designed myself can I still host with you? Yes – Absolutely. We would love to host your site regardless of who designed it.
Site Not Active
I have been notified that my account has been set up but my site is still not active. Why it is so? If you have received a notification e-mail and it’s been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP’s […]
Additional Bandwidth
How much does additional bandwidth cost? If you need additional bandwidth for your account you will need to upgrade to a larger plan or you can top-up bandwidth as add-on to any account. The cost will depend upon the plan you select. You can also log into your control panel at any time to view your […]
Hosting Setup
How long does it take for a hosting account to be set up? New accounts are guaranteed to be set up within 24 hours from the time we receive your order’s payment. It is usually setup and accessible within 10-15 minutes even. Once an account is set up an activation notice will be sent to […]
Hosting Billing
How is billing handled? Depending on the plan, you have your choice of annually, 2-year, or 3-year billing. By default your hosting renewal will automatically be setup as annual.
Transfer Files to Website
How do I transfer files to my website? Files must be transferred to the Web server via File Transfer Protocol (FTP) or your account’s Web-based File Manager. If you need FTP, SSH, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and […]
Email Account in Outlook Express
How do I set up an email account in Outlook Express? Our control panel will provide your Auto Outlook Configuration with few clicks. Additionally, here’re the steps : Open Outlook Express by double-clicking the Outlook Express icon on your desktop. The first time you start Outlook Express the Internet Connection Wizard will run. Select Create […]
Publish Website
How do I publish or upload my website to the internet? The most common way of uploading files to your site’s account is by using FTP. When you sign up you will be sent your FTP account and details that lets you access files in your account. You can then use a FTP tool to […]
Access cPanel
How do I access my cPanel website control panel? Navigate to https://www.yoursite.com/cpanel and replace “yoursite.com” with your domain name.